Returns

Free Returns or Exchanges to customers within 30 days of receiving the shipment

At Friction Master®, we stand behind the quality of our automotive parts and aim for your complete satisfaction. If for any reason you are not satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible.

Eligibility:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Returns must be initiated within 30 days of the delivery date.

Return Process:

Contact our customer service team to initiate a return and receive a return authorization (RA) number.
Package the item securely, including the original packaging and any accessories or documentation that came with the product.
Clearly mark the RA number on the outside of the package.
Ship the item to the address provided by our customer service team.

Refund Process:

Once we receive your return and verify its condition, we will process your refund within 2 days.
Refunds will be issued to the original payment method used for the purchase.

Exceptions:

Select returns and exchanges may be subject to a restocking fee of 15% of the original item’s purchased price plus the cost of return shipping and replacement shipping. Please contact customer service at (833) FRICTION for more details.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

Exchanges:

If you would like to exchange an item for a different size, color, or model, please contact our customer service team to arrange an exchange.

Customer Responsibility:

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Contact Us:

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team at (833) FRICTION for more details.